Cats, tentacles, super cuddliness. What more could you want in a plush? MORE TABLETOP CRITTERS?! CLASS PACKS?! MIMICS?! **Please note, we are waiting to charge for shipping closer to fulfillment. After shipping fees are added in, you will be notified via email before your payment is charged.**
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Hi Everyone,
We have now completed the shipping fee updates.
After an enormous amount of work over the past week, Rae and I have finalized everything in collaboration with our fulfillment team. We worked extremely hard to make these fees as accurate and exact as possible, quadruple-checking every detail to ensure there are no surprises.
It is now time for everyone to review the updated shipping fees in your orders. You will have the next 48 to 72 hours to look everything over and make any adjustments before we begin processing payments.
Please take a moment to check your shipping costs so you can plan accordingly. If anything looks off or you need a little extra time to get things sorted, just let us know. We are happy to work with you.
Thank you all for your patience throughout this process. We really appreciate it and wanted to make sure we got this right before moving forward.
~John and Rae
Hi Everyone,
Rae has been working hard on a giant mega spreadsheet. It's huge. She's been crunching numbers on this thing all last week, and after we got some answers from our fulfillment team, she stated it needed another day to finish to make sure its a nat 20 100% right.
So here's the plan: We will update the shipping fees tomorrow. I will send out another update tomorrow when it is done.
Once we confirm the fees are in, we will process cards in 48 hours after that update. Don't worry if you need more time to get things in order, we have time afterwards to get things cleared up.
You'll have time to take a look at the shipping fees so you can plan around it before we process. So keep an eye out for the update tomorrow. If you see fluctuations tomorrow in shipping before the update, that is because we've finalized our spreadsheets, and moved forward to putting the fees in.
Thank you for your patience, We really want to make sure we get this done without any further bugs in the system.
~John
Hi Everyone,
We now have all the information we need and are ready to begin pushing the shipping fees into the system. Some initial fluctuations are to be expected as we roll this out. Within the next 48–72 hours, we will start charging the correct shipping fees.
(You will be able to see the fees before everything is processed)
We’ve worked closely with our fulfillment team to ensure these rates are as accurate as possible and reflect the actual costs.
~John
Hi Everyone,
Just a quick update on our shipping fees.
We've been working diligently to sort everything out and make sure we're 100% accurate on the actual costs based on the quotes from our fulfillment team.
We want to avoid the errors from last time so none of us end up frustrated and confused.
We've dotted all the i's, crunched all the weights, and double-checked all the dimensions. We're waiting on answers to a few final questions before we start entering the data into BackerKit on Tuesday.
We'll give everyone a heads-up once we've finished the process, and we'll send a warning when we start processing the fees.
As we enter the data, you'll see the updates in real time, which isn't ideal because things can fluctuate along the way. But when we're done, we'll be able to say with confidence that everyone has the correct fees.
We're almost done here, folks. We'll be in touch on Tuesday.
In the meantime, enjoy your weekend or Memorial Day weekend, whichever applies to you!
Sincerely, John